As organizations continue to automate and modernize, the risk of designing systems that outperform human capacity—or constrain it—grows. We can create sustainable complex systems using both modern and ancient design techniques, from quantum entaglement as a design feature to kinship models of relationality.
In this session attendees will learn about how indigenous worldviews and principles of kinship can help us identify and move within highly complex human and technical systems that have properties of quantum entanglement.
Register for this Community Campfire Session with Marlene Estabrooks and Jennifer Cassidy.
A sociotechnical designer that works in the messy middle between people, technology, and the systems we build to hold them together. I spend my time in complex environments where performance can’t be engineered piece by piece, because the moment you change one part, the whole system behaves differently. As organizations automate faster than humans can adapt, I ask uncomfortable questions: What happens when our systems outperform our capacity to live with them? What do we lose when efficiency becomes the only story we tell? My work explores kinship over control. Designing governance, work, and technology as a living system, where outcomes emerge from relationships, not optimization.
She is a senior human centered design professional with over 20 years’ experience working in large, complex organizations such as provincial and municipal governments and post-secondary institutions. Her work is focused on the design of services and processes, service measurement and improvement, organizational change management, innovation and leadership development and coaching. Jennifer offers outstanding project and team leadership with strong skills in facilitation, design thinking, creative problem solving and work-based learning for lasting organizational change. She is skilled in leading and supporting projects and programs of all sizes, including strategic planning, enterprise performance measurement, risk management, enterprise software implementation and logic model development.
