Explore how airports can enhance the traveler experience by integrating customer journey mapping with Enterprise Architecture practices. Using the example of an international airport, discover the innovative approach to creating better airport operations. Learn how stakeholder engagement, co-creation, and visualization of passenger journeys lead to actionable insights and tangible improvements. Through the lens of Enterprise Design Facets, see how journey mapping aligns with identity, architecture, and experience elements, transforming the way airports operate. Gain practical insights that guide airport authorities toward lasting success in delivering traveler experiences.
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Christoph Stühmer is a seasoned Software Consultant at Trusted Advisor, specializing in Enterprise Architecture and IT Service Management. With extensive experience in implementing Enterprise Architecture Management solutions, he excels in facilitating organizational transformation and driving business success. Christoph holds a diploma in Business Administration from the Technische Hochschule Brandenburg and is a certified ServiceNow System Administrator.
Sercan Seyranlioglu is an experienced Senior Business Consultant at Trusted Advisor GmbH, specializing in Business Architecture, Business Process Analysis, IT Business Portfolio Management, Collaborated Risk Management and IT Architecture. He holds a Master of Science degree in Information Systems Engineering. He has delivered projects as a Senior Enterprise Architect at Türk Telekom A.S., Mercedes-Benz Türk and Ford Otosan A.S.
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