Design is tough. Design at scale is… nerve-wracking. In large organisations, one decision made in isolation can seem right at the time yet lead to a fractured user experience overall. How can we fight this entropy and design better enterprises? With enough care and effort, change can emerge from the most unexpected setups.
This talk explains how design is used to implement Systems Thinking in a 150-year-old bank, why we had to adapt our design practice using real-life failures and successes, and how it impacted us in the long run as an organisation.
Morgane Peng is the Managing Director of Design at Societe Generale Corporate & Investment Banking. She is responsible for the design vision and strategy to deliver united and meaningful experiences with her team across Societe Generale's product suite for start-ups, corporates and financial institutions. Previously, Morgane ventured into various fields such as consulting, financial markets and tech. In her spare time, she’s a gamer at heart and works on an indie video game which was successfully crowdfunded on Kickstarter.
Intersection 22 is the leading global event on Enterprise Design.